Solutions: Rate Engine & Billing
Customers won't choose a rate they don't understand.
Customers lose trust when prices go up and nobody explains why. Rate education, comparison, and enrollment tools, powered by a rate engine that computes projected bills from real usage data.
Rates got complicated right when customers started looking.
Electricity costs are up 15% while wages grew 5%, and rate options are multiplying just as scrutiny peaks: time-of-use, EV tariffs, NEM successors, demand charges, dynamic pricing. Meanwhile, customers see one number on a bill and no way to tell what went into it.
Call centers absorb the confusion while the consequences land on your team. Rate rollouts stall on comprehension, and enrollment targets slip because the customers who'd benefit most from your new rate plan don’t find it. Customers who land on the wrong rate cost you too, as a complaint or an opt-out once the next bill arrives.
- Rise in electricity costs
- 15%Rise in electricity costs
- Growth in wages over the same period
- 5%Growth in wages over the same period
Solutions to customer engagement
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EE & Electrification
One place to make sense of the devices, rebates, and programs a customer has to choose between.
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Rate Engine & Billing
Customers won't choose a rate they don't understand. Education, comparison, and enrollment, computed from real interval data.
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Grid Participation
DR, VPP, and managed-charging experiences that customers understand, enroll in, and stick with.